PRIVACY POLICY, DATA PROTECTION COOKIES, AND LEGAL TERMS

PRIVACY POLICY, DATA PROTECTION, COOKIES, AND LEGAL TERMS

Sociedade Equanima - Projetos Regenerativos Limitada / A Casa do Tempo 
Last update: December 2025

1. Introduction

Sociedade Equanima - Projetos Regenerativos Limitada / A Casa do Tempo is firmly committed to protecting the privacy of its guests, visitors, partners, and website users. All processing of personal data carried out by Sociedade Equanima - Projetos Regenerativos Lda / A Casa do Tempo, complies with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), Law No. 58/2019 of August 8, and other applicable Portuguese legislation on privacy and personal data protection.

This Privacy Policy is intended to provide clear and transparent information on:

  • what personal data is collected;

  • for what purposes it is processed;

  • with whom it is shared;

  • how long it is stored;

  • and what the rights of data subjects are.

By using the A Casa do Tempo website, contracting services, or providing personal data by any means, the data subject declares that they understand and accept the terms described herein.

2. Legal Definitions

For the purposes of this Policy:

“Personal Data” – any information relating to an identified or identifiable natural person.

“Data Subject” – the natural person to whom the personal data relates.

“Processing” – any operation performed on personal data, whether by automatic means or not, such as collection, recording, organization, storage, adaptation, consultation, use, disclosure, erasure, or destruction.

“Data Controller” – the entity that determines the purposes and means of processing personal data (Sociedade Equanima - Projetos Regenerativos Limitada / A Casa do Tempo).

“Processor” – a third party that processes personal data on behalf of the Data Controller, under the latter’s instructions.

3. Data Controller

The Data Controller for personal data is:

Sociedade Equanima - Projetos Regenerativos Limitada / A Casa do Tempo

São José das Matas, 6120-028 Mação, Portugal

Email: geral@acasadotempo.pt

Sociedade Equanima - Projetos Regenerativos Limitada / A Casa do Tempo ensures that personal data collected through the website, digital platforms, forms, or during the booking and stay process is processed in a lawful, fair, and transparent manner.

4. Personal Data Collected

Sociedade Equanima - Projetos Regenerativos Limitada / A Casa do Tempo collects and processes the following categories of personal data:

4.1. Data provided directly by the data subject

  • Full name

  • Identification data required by law (where applicable)

  • Contact details (email, phone number, WhatsApp)

  • Payment data (partial; full card numbers are never stored)

  • Billing address

  • Reservation dates, number of guests, and stay preferences

  • Information voluntarily provided in requests, communications, or forms

4.2. Data collected automatically

  • IP address

  • Date and time of access

  • Browser and type of device used

  • Browsing statistics (pages visited, duration, interactions)

  • Cookies and similar technologies (see section 11)

4.3. Data from third parties

  • Reservation platforms (e.g., Booking.com, Airbnb, Expedia)

  • Business partners with whom the data subject has interacted

4.4. Sensitive data

Sociedade Equanima - Projetos Regenerativos Limitada / A Casa do Tempo does not collect sensitive data, except when voluntarily provided by the data subject to improve their stay (e.g., food allergies). This data is always treated with the highest degree of confidentiality.

5. Purposes of processing

The personal data collected is processed for the following purposes:

  • Reservation management and provision of accommodation services

  • Communication before, during, and after the stay

  • Compliance with legal obligations (e.g., taxation, mandatory guest registration)

  • Administrative and accounting management

  • Payment management and invoicing

  • Ensuring the security of facilities and preventing fraud

  • Sending marketing communications or newsletters (with consent)

  • Performing statistical analyses of website usage

  • Management of complaints, requests, and customer support

Sociedade Equanima - Projetos Regenerativos Limitada / A Casa do Tempo does not use personal data for automated decisions with legal effects.

6. Legal basis

The processing of personal data is carried out under the following legal bases:

  • Contract performance: necessary for reservations and service provision.

  • Consent: applicable to the use of non-essential cookies, marketing, and newsletter subscriptions.

  • Compliance with legal obligations, including tax, accounting, and mandatory registration obligations.

  • Legitimate interest: namely in improving services, managing the website, and preventing misuse.

7. Data Sharing and Transfer

Casa do Tempo may share personal data with third parties only when necessary.

7.1. Subcontractors

These include:

  • Reservation platforms

  • Web hosting and technical maintenance services

  • Accounting firms

  • Payment processors

  • Email and automation services

  • External consultants (e.g., IT, marketing)

All subcontractors enter into contracts that ensure compliance with the GDPR.

7.2. Legal entities

Data may be shared with:

  • Tax authorities

  • Law enforcement agencies

  • Regulatory bodies, when required

7.3. International transfers

If any supplier operates outside the European Union, Sociedade Equanima - Projetos Regenerativos Limitada / A Casa do Tempo guarantees that:

  • there is an adequacy decision; or

  • Standard Contractual Clauses (SCCs) approved by the European Commission are used;

  • or other appropriate safeguards in accordance with the GDPR.

8. Data Retention Periods

Personal data is retained only for the period strictly necessary for the purposes for which it was collected. Thus:

  • Reservation data: retained for 10 years (tax and accounting obligations).

  • Billing data: retained for 10 years (Portuguese tax legislation).

  • Requests and general contacts: retained for up to 2 years after the last contact.

  • Data used for marketing and newsletters: retained until consent is withdrawn by the data subject.

  • Cookies and browsing data: kept between 1 month and 2 years, depending on the type of cookie and user settings.

9. Rights of the Data Subject

The data subject has the following rights under applicable law:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to portability

  • Right to object

  • Right to withdraw consent

  • Right to lodge a complaint with the competent authority (CNPD)

Exercising your rights:

All requests should be sent to: geral@acasadotempo.pt

Supervisory authority: CNPD – National Data Protection Commission

www.cnpd.pt

10. Information Security

Casa do Tempo applies appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of personal data, including:

  • SSL/TLS encryption

  • Firewalls and attack mitigation systems

  • Restricted and controlled internal access

  • Regular backups

  • PCI-DSS certified payment processors

11. COOKIES POLICY

11.1. What are cookies?

Cookies are files installed on the user's device that enable the website to function correctly, personalize the experience, and perform statistical analysis.

11.2. Types used

Strictly necessary cookies

Essential for website functionality, session management, and security.

Functional cookies: Allow preferences to be remembered; improve the browsing experience.

Analytical cookies: used to measure usage statistics, analyze traffic, and improve website performance.

Marketing cookies: used only with consent. Google Ads, Facebook Pixel

11.3. Consent

Users can manage their preferences through the cookie banner or browser settings.

11.4. Deactivation

Disabling cookies may affect some website features.

12. Terms & Conditions of Website Use

12.1. General Conditions

Access to the website implies full acceptance of these Terms & Conditions.

12.2. Intellectual property

All content (text, images, videos, logo) is the exclusive property of Sociedade Equanima - Projetos Regenerativos Limitada / A Casa do TempoReproduction without prior written permission is prohibited.

12.3. Reservations

  • Availability may be updated at any time.

  • Reservations are only valid after formal confirmation.

  • The payment and cancellation policies communicated apply in full.

12.4. External links

Sociedade Equanima - Projetos Regenerativos Limitada / A Casa do Tempo is not responsible for the content of third-party websites that may be referenced.

12.5. Limitation of liability

Sociedade Equanima - Projetos Regenerativos Limitada / A Casa do Tempo cannot be held responsible for:

  • website service interruptions;

  • data loss resulting from third-party actions;

  • computer attacks not attributable to Sociedade Equanima - Projetos Regenerativos Limitada / A Casa do Tempo;

  • inappropriate use of the website by the user.

12.6. Use by minors

No data is collected from minors without the consent of their legal representatives.

12.7. Applicable law and jurisdiction

This document is governed by Portuguese law. In the event of a dispute, the Judicial Court of Santarém shall have jurisdiction, unless otherwise provided by mandatory law.

13. Changes to the Policy

Sociedade Equanima - Projetos Regenerativos Limitada / A Casa do Tempo may update this Policy at any time. The most recent version will always be published on this page, with an indication of the date of update.

14. Contact

For any questions regarding privacy, data processing, cookies, or legal conditions, please contact us by email at geral@casadotempo.pt.